At Helps2, our goal is to empower you and your business to achieve your vision through effective marketing strategies and resources. We are committed to delivering high-quality services tailored to your needs. However, we understand that circumstances may change, and we want to address any concerns you may have regarding our services.
Refund Policy
- Initial Consultation Fees
Fees for initial consultations are non-refundable as they cover time spent in assessing your needs and developing a customized approach for your business. - Pre-Paid Service Packages
- Refund Eligibility: If you cancel a pre-paid service package before work begins, you are eligible for a full refund of unused funds.
- Partial Refunds: If work has already started, refunds will be prorated based on the percentage of services completed. Specific details of services rendered will be provided upon request.
- Non-Refundable Costs: Costs associated with third-party tools, subscriptions, or platforms purchased on your behalf are non-refundable.
- Digital Products
Due to the nature of digital products, such as templates, guides, or other downloadable materials, purchases are non-refundable once delivered.
Return Policy for Services
- Dissatisfaction with Services
If you are dissatisfied with any aspect of our services, please notify us within 7 days of project delivery. We are committed to addressing your concerns and will work with you to revise or improve the deliverables within the scope of the original agreement. - Revisions Policy
- All service packages include a set number of revisions (as outlined in your agreement). Requests for additional revisions outside of the agreed-upon scope may incur additional charges.
- Revision timelines will be outlined during the project process and adhered to promptly.
Cancellation Policy
- Recurring Services
For ongoing marketing services, such as social media management or email marketing, a 30-day written notice is required for cancellation. Services rendered during this notice period will be charged at the agreed-upon rate. - One-Time Projects
For one-time projects, cancellations requested after the project has started may result in a partial refund based on the percentage of work completed.
How to Request a Refund or Address Concerns
To request a refund or address concerns about our services, please contact us via email at g.******@he****.com. Include your name, project details, and the reason for your request. Our team will review your request and respond within 5 business days.
Final Notes
We value transparency and collaboration with our clients. While refunds and returns are rare due to our commitment to quality, we strive to ensure your satisfaction and success. Helps2 exists to help you help others—your feedback helps us do that even better.
Thank you for trusting Helps2 with your marketing needs!